Delivery and Returns

DELIVERY

Sale prices given in the product descriptions are inclusive of VAT and delivery charges for France, Switzerland and the European Union, but do not include any particular insurance that may be requested by the Customer.

Deliveries will be made to the customer's home address as indicated in the customer account details and within a timeframe confirmed by BENGUARD by e-mail.

The maximum delivery time is 30 days from the validation of the order and receipt of the payment, unless the Customer is informed otherwise before placing the order.

Delivery is understood as the first presentation of the parcel by the carrier.

The Customer has the option of cancelling his order if it has not been delivered within 7 business days of the delivery date given by BENGUARD.

The Customer will then be refunded for all amounts paid at the latest within 30 days, and BENGUARD shall not be liable for any penalties or compensation.

The Customer or another person authorised by him must check the product upon delivery and sign the carrier's delivery note.

Any anomaly, missing product or damage found in the delivery must be mentioned on the delivery note and confirmed within 48 business hours of receipt by registered letter with acknowledgment of receipt sent to the carrier, with a copy to BENGUARD.

The product must be returned to BENGUARD as it is, in its original packaging, otherwise no complaint will be accepted.

The goods shall be deemed accepted by the Customer, unless the latter implements the provisions of this clause.

The Customer may track his order at any time via his customer account or by contacting BENGUARD's customer service department.